Maintenance Request

Raise an issue with our maintenance team

Maintenance

Before you report a Request 
If you have a maintenance issue that you need to report, please ensure that you have referred to the residents guide prior to reporting an issue found within your welcome email. This guide may help you to identify what the issue may be and can offer you advise on how to resolve the problem. This will also prevent any unnecessary contractor call outs. Please note that any call outs that are found to be a tenants responsibility to maintain, will be charged back to the tenant accordingly. Please click the following link to read through the residents guide HERE.

To report a new Maintenance request, please complete a request form by clicking “SUBMIT
 
For Out of Hours Emergencies 
Out of hours assistance is available from 7pm to 7am daily. Please note, this service should only be contacted in the case of a real emergency that cannot wait until the next working day (i.e. Monday to Friday).  

These are the scenarios we would classify as an emergency:  
  • No cold, clean drinking water (having checked with the water supplier first that there is no a localised issue) 
  • The failure of central heating in winter where there is no separate hot water supply
  • A severe leak or burst pipe 
  • A leak from one flat into another that could damage fabric of building if left unattended 
  • A leak that is affecting the electrics
  • Material damage to a property as a result of water, fire and other hazards 

Please note: Problems with domestic appliances such as dishwashers, washing machines, towel rails, wall sockets etc. are not considered to be an emergency. Any issues related to the drain pipes, please check for hair that may be blocking the drain and always use a drain cleaner or a drain plunger. 

Lightbulbs in apartments
All lightbulbs will be working in your apartment when you move in. It is then your responsibility and part of your tenancy agreement to ensure they are replaced when required. Simply push the bulb upwards and then gently twist anticlockwise until they come loose from the socket and replace with like for like. Please always check the fuse box to make sure it didn’t trip before your purchase. 

Here are a couple of links for the specification of the bulbs used in the apartments. These bulbs are available from screw fix in Digbeth about ½ mile away or online such as Amazon. The bulbs must be LED as the lighting circuit in the apartments is rated for LED lighting only. 
 
For the Living Area/Kitchen area https://www.screwfix.com/p/philips-gu10-led-light-bulb-255lm-3-5w-3-pack/7682p  

Bathroom lightbulb type: LAP GU10 LED lightbulb 345LM 5.2w (cool white, up to 25,000 hours life)

Kitchen and Living area lightbulb type: LAP GU10 LED lightbulb 230LM 3.1w or 255lm-3-5W (warm white, up to 25,000 hours life)

Bedroom lightbulbs type: GLS bulb 20W
 
Out of Hours Emergency Phone number – 07971 357804
Please be advised that if you have not followed the above steps, the contractors may charge you a call out fee of £30.

COVID-19 Repairs required at your home during a period of self-isolation If you or a member of your household are in self-isolation having developed symptoms of COVID-19, please follow the NHS guidelines for self isolation: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/ 
 
Kind Regards 
 
The Resident Services Team