Kitchen Appliance issues

Montpelier - eg. Cooker/Fridge/Freezer/Dishwasher

How to submit your enquiry

For all issues in relation to your Kitchen Appliances (Montpelier), report your appliance fault by contacting Montpelier directly on 01795 487835

or alternatively you can submit any enquiries to both below email addresses:

You will need to complete and submit the below information:

Dear Sir/Madam,

Can you please send out an engineer as soon as possible to my apartment to Allegro Exchange Square, please see below details 

  • Company: Reception the hub, 3 Exchange Square 46 The Priory Queensway, Birmingham, B4 6FR 

  • Resident full address: including Apartment number, block number: 

  • Resident full name: 

  • Resident contact number:

  • Appliance model number: 

  • Appliance Serial number: (submit a photo of the serial number or insert manually)

  • Details/Description of Fault in detail: 

  • Preferred Access date/time:

  • Date of purchase: 1st August 2019 

  • Place of purchase: Direct purchase fitted by contractors 

  • Parking access: Yes, you can park within the Allegro Exchange car park – ring buzzer at the vehicle gate


Before you put a call out please check the following:
-Is it switched on the wall?
-Have you checked fuse box to make sure it didn’t trip?
-Is fridge/freezer switched on inside the appliance (temperature level)? 
-Tenants are responsible to replace the light bulb inside the fridge and oven